Telenor has joined hands with Vivid Technologies, a local start-up, to provide better customer services to its users.
The new plan involves the addition of a visual navigation system that allows customers to get visual support services as opposed to the conventional IVR service.
With this new solution in place, customers of the leading telecommunication service will be able to swipe through options and lodge a complaint without facing any unnecessary delay.
Telenor aims to improve the quality of service being currently provided to mobile users in Pakistan. A press statement by the company’s spokesperson said that this new solution will enhance the quality of customer engagement by eradicating the unnecessary waiting time.
“At Telenor, we have been very mindful of the customer journey, whether it’s Sales, Marketing or a customer walking into one of our retail outlets. When I first experienced the Digital IVR, it made sense right away. Our customers are getting digitally aware every passing day and Vivid’s digital IVR gives us an opportunity to remove the friction and get up close with our customers in a unique way.” Mr. Irfan Wahab Khan – CEO Telenor, Pakistan.
The local start-up will be rolling out the new solution for Telenor customers through 345 helpline by Q1 2017.
Earlier in November, the telecommunication giant launched Telenor Automate, an innovative smart device that gives real-time statistics about your car. According to Telenor, the smart vehicle-tracking and drive monitoring device allows customers to stay connected with their vehicle at all times and monitor its behavior at any given time.
Committed to enhance customer experience through new and improved methods and solutions, Telenor has also managed to prove itself as an integral contributor to Pakistan’s Gross Domestic Product (GDP).
According to a report compiled by KPMG, Telenor Pakistan generated over $1,793 million or Rs. 187 billion of GVA (Gross Value Added) for Pakistan economy in 2015.
The report also said Telenor Pakistan contributed some $15 billion to Pakistan’s GDP during 2011 to 2015.