Telenor announced today that it is shutting down sales and service centers across Pakistan. The company also plans to let go almost 200 employees as part of the shutdown plan.
In a bid to make the lay-off process smooth the mobile telecom giant plans to offer medical allowances, compensations, bonuses along with all the necessary support to the impacted workforce.
The pay-out plan as shared by the telecom company includes (compensation of gross salaries x number of years in service x 0.5), gratuity for eligible employees, in addition to other allowances mentioned earlier.
Subsequently, customers will now to have to turn to the remaining 289 franchises in order to get after-sales service and support.
Interestingly, the company believes that customers are becoming more self-reliant and can resolve most of their support queries through its paid help lines and self-care apps. Many experts believe that Telenor is gearing up to reduce its expenses in order to focus on offering improved service to its customers.
Also, following a merger between Mobilink and Warid, it appears that competition in the mobile telecom industry is increasing at a rapid pace and experts believe that Telenor’s recent move is part of its bigger plan to step up its game to survive in the industry in future.
Telenor Pakistan is owned by International Telenor Ground and is currently the second largest wireless telecom company in Pakistan with approximately 36 million subscribers’ base. In addition, the company boasts of a network of over 200,000 franchises, support centers, and retailers.