Careem has added a few more features in its mobile app to enhance user experience and facilitate its customer more. The ride hailing giant has been persistent in its efforts to acquire competitive edge over its rivals and to position itself as a market leader in the country’s ride hailing industry.
The new features that the company has introduced will enable its users to provide feedback regarding their ride experience instead of writing their reviews on Careem’s Facebook page. Also, the new feature will make it easier for the users to tip the captains straight through the app.
Those who are interested in getting to know more about the new features that company introduced should refer to information provided below.
- Tipping Feature
Many users appreciate the service offered by Careem Captains by giving them tips at the end of a trip. The ride hailing service has now made it easier for its users to tip the captains.
Previously, riders were able to rate the captain based on their experience during the trip. However, from now on, after every ride a pop-up will appear asking commuters if they want to tip the captain.
Nevertheless, it is important to mention that the tip feature is only optional and not mandatory for all customers.
- Providing Feedback
Another feature that the company introduced aims to make it easier for commuters to provide their feedback. If a user gives a rating of 1-3 stars, they will now be provided with an option to give their feedback about any issue that troubled them during the ride. It’s up to passengers to give their own personal comments or identify the area that they believe needs improvement.
- In-app Assistance
In order for the commuters to contact the company’s management easily, the ride hailing service has integrated an in-app feature that allows customers to contact the administration in case of an emergency or to express any immediate concern related to Captains or ride.